Terms of Service

1. Terms

By accessing our website at https://www.rentacarpalawan.com/, you are agreeing to be bound by the following terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Rent-A-Car Palawan website and its applications, referred generically as our “Website” or “Platform”, is owned and operated by Neosis LTD, Room 607, Yen Sheng Centre, 64 Hoi Yuen Road, Kwon Tung, Hong Kong, referred generically as our “Company”.

Rent-A-Car Palawan website, mobile properties and related software applications, data, API, email, chat, service adding and booking options, buttons and widgets (collectively referred as “Services”) are offered upon your acceptance of the terms, conditions and notices presented on this page (collectively, this “Agreement”). By accessing or using the Services, you agree to be bound by this Agreement and represent that you have read and understood its terms. If you have a Rent-A-Car Palawan account and wish to terminate this Agreement, you can do so by closing your account and no longer accessing or using the Services offered on the website.

As a booking platform, Rent-A-Car Palawan offer its users two potential statuses: the users using the platform to organize and book their travels and activities are referred in as “Guests”; while the users using the platform to offer their services as professionals are referred as “Renters”.

The Services are provided by Rent-A-Car Palawan in order to:

  • Allow Guests to plan, organize and book their rentals and transportation and other travel-related services through the platform Services; and
  • Allow Renters to offer and sell their vehicle rental and travel-related services through the platform Services.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Neosis LTD’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Neosis LTD’s website;
  • remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Neosis LTD at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Rent-A-Car Palawan are provided on an ‘as is’ basis. Neosis LTD makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Neosis LTD does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site, which are provided and communicated as such by the Renters.

4. Limitations

In no event shall Neosis LTD or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Neosis LTD’s website, even if Neosis LTD or a Neosis LTD authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

The user of the Website understands and agrees that Rent-A-Car Palawan, as an online platform allowing the booking of services, is acting only as a gateway between Guests and Renters. The website and the Company cannot be held liable in any aspects involved in the delivery by an Renter of a service booked on the platform or for the actions of a Guest during, before or after, a service he booked through the platform.

Rent-A-Car Palawan cannot be held responsible or liable in any way for things such as, but not limited to: property losses or damages, personal losses, accidents, helicopter rescue, underwater rescues, injuries or death for any reason, whether it is caused by a user of the platform or a third party using the platform through the user. The Company is not liable for any additional expenses including but not limited to medical expenses, repatriation expenses, visas expenses, accommodation expenses, non-refundable flights or transportation tickets incurred by a user in its travels whatever the reason or the circumstances of these expenses may be.

5. Accuracy of Materials

The materials appearing on Rent-A-Car Palawan website could include technical, typographical, or photographic errors. Neosis LTD does not warrant that any of the materials on its website are accurate, complete or current. Neosis LTD may make changes to the materials contained on its website at any time without notice. However Neosis LTD does not make any commitment to update the materials.

6. Links

Neosis LTD has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Rent-A-Car Palawan of the site. Use of any such linked website is at the user’s own risk.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Hong Kong and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.


Booking Process and Confirmation Deposit

Rent-A-Car Palawan platform allows Guests to book services offered by Renters online. While using the Services, a Guest can add services to the user’s cart. In order to confirm a booking, the Guest must proceed to the check-out process. The confirmation of the said booking will only happen after a payment is made or a payment mean withheld in order to cover for the cost of the booking.

While proceeding to a booking, the Guest will pay a confirmation deposit amounting to 20% of the total booking sum. The settlement of the 80% remaining balance will have to be made before the vehicle or service is delivered.

The means of payment accepted by the Renter for the settlement of a remaining balance are indicated in the page describing the said service. Before proceeding to a booking, the Guest acknowledges and agrees to proceed to the payment of a remaining balance to the Renter via one of the methods accepted by the Renter.

Cancellation Policy

If a cancellation is initiated by a Renter, the Guest should receive a refund of their deposit made on the Website minus a 5% fee that will be deducted in order to cover the non-refundable fee from PayPal and Stripe payment processors. Alternatively, the guest can use the paid amount as a travel fund for paying the confirmation deposit of another car on the Website. In order to get their refund or travel fund, the Guest simply needs to send an email to [email protected] to inform of the cancellation, if that is not have already been done by the renter. After a verification of the cancellation, the refund will be issued using the same payment gateway that was used during the booking, or the travel fund will be added to their account as a coupon to use on further bookings.

If a Guest decides to cancel or not avail the booked service, the charge will be applied for the whole booking amount. The cancellation fees that will be applied are as such:

  • For a cancellation made up to 30 days before the booked service starting time, the cancellation fee paid by the Guest will amount to 20% of the booked service.
  • For a cancellation made up to 14 days before the booked service starting time, the cancellation fee paid by the Guest will amount to 30% of the booked service.
  • For a cancellation made up to 7 days before the booked service starting time, the cancellation fee paid by the Guest will amount to 50% of the booked service.
  • For a cancellation made up to 48 hours before the booked service starting time, the cancellation fee will amount to 100% of the booked service.

Before proceeding to a booking, the Guest agrees to respect the cancellation policy as well as all the articles on this page. If the confirmation deposit doesn’t cover the cancellation fee at the time they cancel their booking or don’t show up for it, the Guest agrees to settle it via a future payment.


Neosis LTD may revise these terms and conditions for the Website and Services at any time without notice. By using the Website and Services you are agreeing to be bound by the then current version of these terms and conditions. The current terms and conditions can be accessed on https://www.rentacarpalawan.com/terms-and-conditions/.