If the renter has to cancel your car rental due to force majeure (for example, if the vehicle that you were planing to rent had a mechanical issue), you will of course be issued a full refund and/or offered an alternative.

If you are the one who has to cancel your booking, please note that a cancellation fee will be applied. This cancellation fee is calculated over the total booking amount (and not over the confirmation deposit). Here are the different cases:

  • For a cancellation requested more than 30 days before the rental, a cancellation of 20% of the total booking amount will be applied.
  • For a cancellation requested more than 14 days before the rental, a cancellation of 30% of the total booking amount will be applied.
  • For a cancellation requested more than 7 days before the rental, a cancellation of 50% of the total booking amount will be applied.
  • For a cancellation requested less than 48 hours before the rental, or in case of no show-up, there is not refund available.