If the renter has to cancel your car rental due to force majeure (for example, if the vehicle that you were planing to rent had a mechanical issue), you will of course be issued a full refund and/or offered an alternative.

If you are the one who has to cancel your booking, please note that a cancellation fee will be applied. This cancellation fee is calculated over the total booking amount (and not over the confirmation deposit). Here are the different cases which should apply and any amount exceeding the deposit made on the platform should be settled directly to the renter:

  • For a cancellation requested more than 30 days before the rental, a cancellation of 20% of the total booking amount will be applied.
  • For a cancellation requested more than 14 days before the rental, a cancellation of 30% of the total booking amount will be applied.
  • For a cancellation requested more than 7 days before the rental, a cancellation of 50% of the total booking amount will be applied.
  • For a cancellation requested less than 48 hours before the rental, or in case of no show-up, there is not refund available.